reduce costs of processing information and improve customer satisfaction

TaskMaster Enterprise Mobility Platform

Taskmaster® is TBS's enterprise mobility product suite which enables companies to radically improve the efficiency of the field worker, reduce costs of processing information and improve customer satisfaction. This is achieved by providing data driven, configurable, mobile Smart client solutions on handheld computers, providing clients' enterprise information to the field worker in a format and style commensurate with their needs. TaskMaster® is an enterprise strength solution that will work for 50 to tens of thousands of field workers.

TaskMaster® utilises intuitive, meta data driven electronic forms and menu driven selection lists; resulting in detailed, quality information being quickly entered in the field. Once this information is captured it can then be transmitted via any wireless network for immediate processing  by your back office systems. TaskMaster is equipped with a flexible range of features which can be uniquely customised to replicate your field worker work flows. These features can include real-time status alerts which instantly update field workers, headquarters or customers by text message or email; RFID or barcoding for rapidly identifying assets; Satellite Navigation technologies, to help strategically plan journeys, reducing mileage and travel costs etc.

 

TaskMaster Enterprise Mobility Platform overview:

 

Management Console:

Management Console sits at the heart of your mobile workforce platform.  Its management dashboard is designed to give a customised view of field activity and provide exception monitoring. Management Console is supported by Lone Worker safety tool, Personnel Safety Locator (PSL).  This gives a real-time view of mobile workers’ locations, serving to protect them whilst working in isolated environments, and helping to keep office staff up-to-date with workload progress. 

TM Studio:

Changes made to your workflows and user profiles can be quickly deployed through TaskMaster Studio, giving flexibility and real-time control over ongoing working practices.  New jobs and profiles can be created within organisations that employ a range of skilled workers, such as electricians, engineers and plumbers.  When profile changes are deployed, each worker can enjoy separate workflows that are specifically tailored for their work. Once TaskMaster Studio is implemented and basic training has been undertaken, new profiles and workflows can be created and modified in minutes.  Over-the-air delivery ensures that the solution is always aligned with your immediate business requirements. 

TM Alert System:

The TM Alert system provides event driven alerts via text message (SMS) or email to our customer's customer on the progress of a call. An example of how this would be typically used is to automatically send a text message containing ETA information on what time the customer should expect the field worker to arrive.

Device Management and Security:

The TBS Device Management application provides our customers with the capability to perform essential management tasks typically associated with the device being returned to base, over the air. These tasks include application updates, device allocation and provisioning, publishing security policies and performing inventory checks. Additional operations such as a remote device wipe can also be initiated from the Device Management tool should a PDA be lost or stolen in the field.

TBS understand that the data being transferred to and stored on the PDAs can be sensitive and as such, we have ensured that the TaskMaster Smart Client is fully secure by adopting the following security measures:

• Encryption of local data with single sign-on to gain access and decrypt data
• Works while connected or disconnected
• Self Service Pin / Password reset via security question and answer all stored and encrypted locally on the device
• Automatic fail safe actions for lost or stolen devices
• Access control to handheld device applications
• Limitation of access to external interfaces such as Bluetooth, camera and microphone

Personnel Safety Locator: Remote worker safety now a business imperative:

The TBS Personnel Safety Locator (PSL) works on a GPS enabled Windows Mobile PDA and provides companies with the first product to integrate duty of care and location based monitoring tools to protect and monitor remote workers. The TBS Personnel Safety Locator helps companies achieve the following:

• Accurately track field workers to ensure their safety
• Comply with health and safety laws
• Integrate field worker location with workflow for greater efficiency
• Easily implement personnel protection with existing IT systems and business processes

TBS TaskMaster and Personnel Safety Locator can effectively integrate field worker tracking and protection functions with bespoke, audited risk assessment procedures - all managed in real time via handheld PDAs.

TaskMaster Smart Client:

The TaskMaster application resides on the hand held device as a single executable application. The processes and workflows associated with the system are configured and stored in the TaskMaster Enterprise Mobility Platform and downloaded to the PDA on the initial connection. Once downloaded, the TaskMaster Smart Client will render the form configuration to match the screen size and layout of the PDA in use. Should any changes be made to the configuration of the system, the TaskMaster Smart Client will simply download these changes only rather than all the configuration, again helping to keep the communications costs down. TaskMaster Samrt Client supports a large range of functions and periperals including image capture, barcode, RFID, bluetooth printers, integrated Sat Nav, GPS asset tagging, vehicle damage appraisal, mobile payments etc.