A weekly visit to your site to manage your network. The servers are checked and any problems on the desktops area also verified. A number of checks are performed each visit with a report submitted to your management. Any desktop/laptop issues are resolved at this time.

NETWORK MANAGEMENT

With unlimited server management you will not have these issues. With our server management contract, you are giving your IT systems preventative maintenance. Routine checks & analysis, based on IT best practice will ensure that you get the best out of your IT systems.

In an extreme case that there is a server related problem our engineers will be there rapidly to resolve the issue. If there is a server hardware issue, our engineers will diagnose and help you obtain warranty replacement or help replace the failed component quickly and with as little
downtime as possible.

With network management you will be assigned your own IT engineer, the same engineer will be ready to support you and will always be on the end of the phone to give expert advice based on his knowledge of your systems. If he is not available there is always another member of our team to assist in those emergencies where speed is the key.

BENEFITS OF THE COMPLETE IT SUPPORT PACKAGE

• Personal IT engineer assigned to look after your needs
• Preventative maintenance carried out weekly
• Intelligent, knowledgeable phone support
• Expert IT advice on IT purchases
• Visibility, IT reports emailed weekly
• Quick response times of 4 hours and less
• Honest, clear descriptions of IT issues as they occur
• Qualified Microsoft engineers

DETAILS

• Standard monthly cost
• Weekly visits
• Monthly management review
• Yearly contract
• All server and network issues covered under contract